We are currently looking for the best talent to join our Service Delivery team as a Data Center Engineer. In this role, you will play a vital role in our success by supporting and maintaining the servers, network, storages and datacenters infrastructure for terminals in the region, as well as executing the infrastructure modernization, standardization and security agenda.
This position is 100% remote and it could be based in either of these countries: Brasil, Costa Rica, Panama, Guatemala, Colombia, or Peru.
As a cornerstone of our values, we strive to provide the right environment for the right people, while fostering a culture of fairness, mutual respect, accountability and care for our business and our customers.
Job content & executionSupporting and maintaining the network services (Servers, Storages, Switches, Firewalls, Datacenters) for Terminals in the RegionImplement and execute remote datacenter monitoringImplementing and executing infrastructure services monitoringResolving requests and incidents within agreed SLA'sEnsuring full compliance to cyber security configurations and standards for servers, switches and security devicesProviding 7x24 robust, secure and cost-efficient infrastructure servicesIdentify datacenter, facilities, Network and Servers contract support improvement pointsUpdate diagrams for Datacenter, Communication Racks and Infrastructure servicesImplementing change on environment without unplanned service interruptionEnsuring optimum health and operation of systems and environmentKeep up to date with new datacenter, storage and cloud technologies and how this enables new business services and capabilitiesAccountable For Ensuring secure networking configurations in line with APMT standards and policiesUsing Service Now for incidents or requests within local IT SLAs.Update of equipment firmware or server's patches when is appropriate or neededEnsure optimum health and operation of datacenter, storage systems and IT Infrastructure environmentExecution of global networking change programsUsing proper monitoring tools to provide full visibility to IT Operations and the business.Work with other departments (Local and Global) to troubleshoot communication issues from Impact of new networking and industrial technology implementationsCreating and maintaining network flow diagrams for all business applications that meet industry standards.What are we Looking for:Experience working as Server or Network Administrator, knowledge about Datacenters.Experience managing Windows Servers, Servers, Storages, VMWare, Cisco Switches, Firewalls. Desirable more than 3 years.Desirable some certification in Windows Server, Networking, Fortinet or Management (e.g. Microsoft MCSA, MCSE, MCTS, VMWARE, CCNA, NSE3, NSE4, Red Hat, ITIL or similar).Knowledge in Standards for Datacenters, like BICSI, Uptime Institute, TIA 942B, etc.Knowledge of tools: SolarWinds, TACACs, DCIM, WLC, ISE, etc.University degree in IT careersUpper Intermediate or advanced English levelHigh Customer orientation and collaboration competencies
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