How will you make a difference to PMI?
PMI is looking for a Regional Head of Community LATAM who will be responsible for leading the ongoing development and growth engagement strategies in support of the regional business plan and priorities set by the organization, with a focus on community development, members engagement and membership growth.
What you'll bring to the role: Lead the community team and plans, leveraging all regional and global resources to contribute to growth in alignment with regional priorities and plans with a focus on achieving the community growth targets, chapter growth and membership targets, broadening events impact and B2C outreach activities across the regional stakeholders.
Lead growth and engagement initiatives related to all community segments identified by the global community team aligned to global KPIs and focused on regional goals.
Closely partner with global cross-functional teams, chapter leaders, volunteers and regional community stakeholders to help drive new opportunities for larger community engagement, increase satisfaction, maximized outreach, and strong retention and growth.
Develop a related actions plan that derives from the regional objectives for community, chapter, members and memberships.
Align with global KPIs and targets and regional targets for success for the community, chapters, volunteers, membership, youth/social impact, and PMEF communities.
Generate and report periodically the outcomes vs plans, report issues and solutions in a timely manner that affect achievements of targets.
Oversee regional community budget and report periodically on outcomes vs investments.
Manage all the community campaigns, in coordination with the marketing /brand/comm teams to support the achievement of business objectives and KPIs; secure the incorporation of the voice of the region in every plan, and campaigns.
Oversee the governance of incorporated chapters, compliance, and proper conduct and alignment of all chapter and volunteer engagement as well as policies and activities in support of defined bylaws, strategy, and focus.
Report noncompliance issues in a timely manner and drive all conflict resolutions and management.
Secure all chapter activities and regional communities in particular events are aligned with PMI vision, mission, and focus, and are providing exclusive values for members, and helping acquire new members.
Ensure chapter and regional communities communication is aligned with PMI strategy, branding, and language.
Identify opportunities for this region that can help grow our community segments' awareness, satisfaction, and adoption of PMI's offerings.
Role Qualifications: Fluent in Spanish, Portuguese and English.
Bachelor's degree or equivalent, advanced degree preferred, CAE desirable.
7-10 years of progressive management experience in a community environment, involving multiple markets and channels, including stakeholder engagement.
Experience in nonprofit management a plus.
Experience living abroad is a plus.
Experience building and sustaining broad relationship/account management programs and learning culture.
Track record of deeply understanding organizational strategy and successful market development, including integration of market planning across the enterprise and influencing desired outcomes.
Experience in a business-to-consumer (B to C) environment is highly desirable.
Experience in creating and monitoring annual work plans and budgets and meeting agreed targets.
Excellent interpersonal and teamwork skills, including demonstrated team-based operational and strategic results, balancing between consistency and localization, and communicating with one voice.
Highly developed organization, planning, and management skills with the ability to think ahead and plan over a five (5) year horizon.
Experience in leading an organization through significant structural and cultural change/shifts, including demonstrated effectiveness of process outcomes.
Demonstrated ability to create and apply performance metrics.
Positive track record of business results and proven ability to develop long-term relationships with key stakeholders and generate organizational growth.
Experience working in an agile, dynamic, and customer-centric environment.
Excellent communication, collaboration, presentation, and negotiation skills.