EBANX is a global fintech founded in 2012 with a mission to be the leading payments partner in rising markets.With its own technology and infrastructure, combined with in-depth knowledge of the Latin American market, EBANX allows these companies to connect to hundreds of payment methods in different countries in the region.And it goes further, creating results for businesses and simple shopping experiences for consumers.From the beginning of our journey, we have an important mission: to give access.And this is not just about our products and services, but it goes through everything we are and do.We believe that it is only possible to innovate with diversity, so we cherish differences in gender, race, nationality, disability, sexual orientation, religion and age.Plurality is what makes our Big Dream possible.We are called ebankers and we are changing the way people buy, connect, and live globally.Let's make history together?Working with the Global Expansion & the Market Development Team, the Africa Regional Operations Partnership Specialist will be responsible for leading the initiatives to manage the Africa market, collaborating closely with the Commercial & Frontline teams at EBANX: new sales, account management, channels, go to market.The work will be focused on managing Partners Portfolio in this region while ensuring the best possible performance in terms of approval and chargeback rates.To achieve this, the ebanker will be closely connected with local partners to ensure the implementation of actions aimed at optimizing performance.The Africa Regional Operations Partnership will engage with additional partners to seek for optimization, either at Cost Of Payments (Take Cost) or Payment Portfolio or Redundancy Rails.As the operations grow, theRegional Operations Partnership will work with the team members to set strategies with local payments partners to ensure that EBANX 4 main pillars: (i) performance (ii) SLA (iii) levels of service provided by EBANX to the merchant (iv) robust platform are excelled in Africa.Africa is a market where EBANX is starting from scratch, therefore the Africa Regional Operations Partnership will play a key role helping to shape the execution of our expansion plan, and polish the subsequent phases.EBANX expects team members to be active on their suggestions, contributions and proposals to the growth of the operation.Besides conquering the World, you will also be responsible for: Overseeing the validation and execution of approval strategies in the region where EBANX operates, while actively engaging the commercial team in implementing the proposed plan;Responsible for formulating and executing operational strategies within the region, with the objective of enhancing Approval Rates and mitigating Fraud;Cultivating and maintaining relationships with key stakeholders, including fraud prevention providers, acquirers, card schemes, issuers, and internal teams;Leading collaborative efforts with internal teams to implement strategies that optimize Approval, Conversion, and Chargeback Rates;Vigilantly monitoring all facets of approval rates, tailored to individual markets and strategic merchants.This includes the approval processes for acquirers, issuers, BINs, and other features, such as Card on File, 3DS, CVV, Card Verify, Pre Auth, Account Updater, Trusted MID, and other features;Performing in-depth data analysis to gain insights into consumer behaviors and guide critical business decisions;Identifying challenges and opportunities, and devising effective strategies for resolution and improvement;Contributing innovative ideas and insights that drive business growth;Taking charge of identifying opportunities focused on increasing approval rates, resulting in revenue growth;Conducting competitive benchmarking to identify trends, emerging business models, and process enhancements that lead to increased conversion rates in EBANX transactions;Establishing a retention strategy for transactions, ensuring efficient authorization efforts;Implementing intelligent routing and machine learning enhancements;Proactively collaborating with commercial teams, concentrating on business analysis, strengthening daily operations with partners, and fostering synergy with the commercial, product, and engineering teams to advance the EBANX payment platform;Developing and implementing proactive planning to ensure partners' efficient transactional performance.Main requirements for this position: Experience in the payment market;Experience in partner relationship areas;Demonstrate ability to think strategically and creatively about complex issues, leading to thoughtful recommendations and action plans;Be an articulator, objective, and likes to create bridges;Data-driven mindset and strong analytical skills, able to interpret data, identify problems, and come up with constructive solutions;Fluent in English;Self-motivated and comfortable operating in a rapidly changing environment;Excellent interpersonal and communication skills.What else would we like to see?Solid background in the financial / payment industry / eCommerce;Experience with working in project groups in the financial / payments sector;Experience working with a payment processing or acquirer;Comprehensive knowledge of market intelligence.EBANX offers: A challenging environment, with opportunities to grow;Spanish, English and Portuguese classes;WAVES - Program of goals and results (variable compensation);EBANX Play - Wellness (Gympass, e-Sports, SESC );Semi flexible hours (8 hours a day - Monday to Friday);Meal Allowance;Transportation voucher (if needed);EBANX Education: scholarship;EBANX Skills: budget for workshops and courses;EBANX Flexible: Birthday Day Off;EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankers;Life Insurance: Life Insurance 100% paid by EBANXBlue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics store and more!
