Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamOne of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling and cultivating the world's most exceptional people to do the very best work of their careers. Stripe is looking for a People Specialist to join our global team. This role will be based in Mexico City, Mexico and will be aligned to the North America and Latin America regions. People Specialists enable and support managers at Stripe to build and lead successful teams. People Specialists leverage policies, research, insights, and cross-functional partnerships (such as with legal counsel or Employee Relations) in order to coach managers and enable meaningful, fair, effective, and compliant experiences for Stripes.What you'll doAs a People Specialist, you'll help make Stripe a great place to work and grow. You'll partner with, coach, enable and advise Stripe's people managers on all things people-related: performance management and coaching, career development, employee relations, leveling, manager effectiveness, career development, navigating change, and more. This is a dynamic role that collaborates with Stripes across all levels, functions, and geographies and is a great opportunity to have an outsized impact on the culture of a fast-moving, scaling, global tech company.ResponsibilitiesPartner with, coach, enable and advise Stripe's people managers on all things people-related: performance management and coaching, career development, employee relations, leveling, manager effectiveness, career development, navigating change, and more.In partnership with a cross-functional group of People team colleagues, contribute to and implement a consistent performance management program across Stripe, taking into account local or regional requirements.Develop a working understanding of legal and regulatory considerations and deeply understand Stripe's HR policies to effectively support managers, leaders and StripesAdvise and coach managers on Stripe's People policies and best practices, in collaboration with People Partners, program leaders, and counsel as necessaryPartner with legal counsel and external consultants as needed to advise managers on complex or sensitive issues and to help ensure Stripe's compliance with federal, state, and local labor regulations (wage regulations, equal employment opportunity laws, etc.)Enable and support managers to help ensure a frictionless roll out of People programs, including front line manager support for performance review cycles, compensation cycles, employee engagement surveys, top talent and adhoc programs Identify and recommend scalable and efficient solutions to drive improvements in people processes, asking for input or buy-in from managers and leaders as neededEnsure excellent employee experiences through key life cycle stages, including onboarding and departure processesAnalyze workforce or program data and present trends and insights to managers or HR partners; manage tracking and reporting of certain people data to inform team strategyLead with empathy and champion a culture of humility, optimism, belonging and inclusivity.Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.4+ years of HR experience, including at least 2 years in a client-facing HR role (e.g., HR generalist, HR Business Partner, Employee Relations partner), or equivalent experience in a business-facing roleExperience partnering directly with managers on performance management, manager coaching, employee relations, team health, and team cultureExperience supporting managers and leaders during the rollout of company-wide HR programs, such as annual performance reviews, promotions, compensation planning, talent reviews, training compliance, and more.Experience interpreting and applying HR policy across a functionally and geographically distributed workforceStrong working knowledge of employment legislation and practices in Mexico and BrazilStrong analytical and problem-solving skills demonstrated through success diagnosing problems using data, reasoning clearly and determining viable solutions, and remaining flexible in those solutions' implementationExceptional communication skills, both written and verbalPreferred qualificationsExperience working in a fast paced, growing environment, preferably in a technology company or large scale organizationExperience supporting frontline managers in both tech and non-tech functionsExperience facilitating or developing enablement materials, educational content, employee workshops, or team trainingsProject management skills, with an ability to design and execute clear processes while successfully engaging other stakeholders to deliver work on scheduleProven ability to identify areas for improvement and escalate recurring themes to key decision makers when neededExperience utilizing company policies and practices to determine appropriate recommendations or action Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
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