Regional Quality ManagerCompany:Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication.
With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry.Inspired by our talented people, we are empowered to take ownership and innovate for the benefit of our clients.
Employee growth is therefore our priority, and we demonstrate the appreciation of our people by providing them with opportunities to grow and new challenges both through internal promotion and international mobility.At Fime, we are constantly evolving and moving forward together thanks to our values:Enable our customers.Support each other.Keep getting better.Your skills and your differences will be our greatest assets.
Join Fime and make a difference!Making innovation possible.Mission:Performed in our site in São Paulo, Brazil, and under the responsibility of the Head of Quality Management.ACTIVITIESContribute to the implementation of the management systems strategy and objectives in collaboration with the Head of Quality Management.Foster a culture of "customer-first" awareness and ensure effective internal communication regarding quality.Supervise customer satisfaction regionally, and oversee the treatment of complaints.Collaborate with other Quality Managers to drive improvements in management systems within their respective scopes.Liaise with managers in their areas of responsibility to ensure alignment with quality objectives.Implement processes and oversee their application, utilizing audit and PDCA (Plan-Do-Check-Act) approaches within their designated scope.Manage audit programs, both internal and external, according to their respective scopes.Organize and conduct internal audits at regional level and monitor action plan follow-ups.Coordinate external audit activities within their scope, including action plan coordination and responding to auditors and authorities.Participate in the documentation update process for FMS documents, local documents, and QAP (Quality Assurance Plan) documents.
Ensure documentation is maintained in alignment with company changes.Report on action plan follow-ups through monthly meetings and key performance indicators.Organize and facilitate management review meetings.Support teams locally, in continuous improvement efforts, including risk analysis and problem-solving using various techniques and tools.Distribute documentation and communicate with local teams to ensure comprehensive understanding and usage of the documentation.Manage the training plan for One Lab activities, including associated access rights.JOB EXPERIENCEExperience in methods and quality management within an international environment.Strong background in processes and audit management.Experience in line and cross-functional management.Global understanding of technical environment activities.KNOWLEDGE & SKILLSMaster's degree in Quality Management or equivalent qualification.Proficiency in quality tools such as AMDEC, FMEA, Hishikawa, 5M, 5S, Pareto, and 8D.Knowledge of ISO standards, including ISO 9001, 19011, 17025, and 27001 (a plus).Fluent in English.WHAT WE OFFERCompetitive salary and benefits package.Opportunity to work in a dynamic and international environment.Career growth and development opportunities.Collaboration with cross-functional teams.Involvement in driving continuous improvement and quality initiatives.Contribution to the maintenance and development of accreditations for quality and security standards.Exposure to a wide range of quality tools and techniques.Contract: Full timeStarting date: ASAPLocation: São Paulo
