Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All. Private Client Manager Together, our client-obsessed team creates an unrivaled, personalised shopping experience in the luxury fashion industry. We understand the international world of luxury fashion and lifestyle, and use this to provide an elite service focused on earning the heart share of our clients. One of our priorities is to retain top tier clients, increase the spending power of an existing client book along with engaging new clients, while developing potential clients. We approach every opportunity with innovation and develop loyalty through an understanding of personal style, lifestyle needs and brand/product preferences. About the role: As a Private Client Manager you will engage with clients to ensure a seamless, exceptional luxury customer service experience whilst building brand loyalty and evolving a team of personal stylists. You must have significant previous experience from a luxury market and you have proven work experience from a sales environment, be digitally savvy and up for working within a fast growth environment. You will provide support and development so that the team can maintain their outstanding personal service to their existing client base as well as expanding their reach to new clients. What you'll do: Lead, manage and inspire a team of Personal Stylists; Develop sales strategies for achieving revenue goals for your region; Partner with functional leaders and teams on acquisition strategies, brand collaborations and partnerships to identify new business opportunities to aggressively grow our Private Client portfolio; Be accountable for translating team and department strategy into operational and tactical plans; Define and manage budgets for your areas, controlling associated costs; Take the lead on projects, as and when required; Motivate your team members to drive personal sales, reach and exceed targets, building awareness around the importance of hitting KPIs and building targeted plans on how to do this; Prioritise, delegate and monitor the Personal Styling Team's daily workload; Analyze, manage and review selling activity and KPI's for your team and region, continuously reviewing performance against set objectives, identifying potential efficiency improvements and determining solutions for at-risk areas; Act as a true ambassador and role model for the Private Client team, internally promoting a gold-standard work ethic and team culture; Liaise with the Global Marketing Team to coordinate client engagement activities and events; Complete sales reports as required, communicating potential issues to the VP, Private Client. Who you are: You have people management experience and have a passion for sharing expertise and developing talent; You have a track record of managing a sales team; You are competent at analyzing data to make informed and commercial decisions; You are result orientated and sales driven, with an existing track record of exceeding sales targets; You are commercially aware and demonstrate a high level of business acumen; You are self-motivated, proactive and possess strong organizational skills; You are a brilliant communicator with extremely high standards of service (both written and oral); You are known for going above and beyond at all times with both internal and external customers, and enjoy finding solutions that are unique and revolutionary; You are always flexible, positive and a keen team player with a "can do" attitude; You possess excellent computer literacy, with the competency to pick up new systems on the fly (internet, Microsoft Office, Excel); You have English proficiency (speaking, reading and writing); You have previous e-commerce experience is looked upon favorably; You are comfortable working with a changing environment, that may require flexibility around working hours. Nice to have: You will have experience in luxury fashion sales, with a solid understanding of luxury fashion, the Private Client market and lifestyle differences. FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
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