Join Peak Inc. as a Regional Service Manager!
An exciting opportunity has arisen for a talented Regional Service Manager to join our rapidly expanding Service division in the Southeast Region of the US.
Peak Inc., the North American arm of Peak Scientific, is based in Westford, Massachusetts, and boasts a dedicated team of around 100 staff across the US and Canada.
The Role:
As part of our service delivery team, you'll manage a team of Field Service Engineers (FSEs) to ensure world-class service.
Reporting to the Field Service Manager, you'll oversee FSE performance, provide technical advice, mentor and develop your team, and liaise with Service Sales on contract opportunities.
You'll also handle repeat visits, analyze root causes, and maintain strong relationships with OEM partners.
Key Responsibilities:
Provide high-level service and technical advice.
Mentor and manage FSEs, ensuring optimal performance.
Liaise with Service Sales on service contracts.
Enhance product knowledge for you and your team.
Monitor FSE performance and manage training schedules.
Oversee daily functions and ensure timely responses to inquiries.
Conduct in-field audits and manage performance development.
The Candidate:
We're looking for someone with experience managing diverse teams, strong practical skills, and the ability to work under pressure.
You should be self-motivated, quick to learn, and able to mentor and motivate others.
Good communication and conflict management skills are essential, as is an analytical mindset and basic business understanding.
The Company:
Peak Scientific is a global leader in innovative gas generation solutions for analytical laboratories.
With over two decades of growth, we support customers worldwide with industry-leading service and maintenance.
Join our team and be part of one of Scotland's manufacturing success stories.
We offer a competitive package and opportunities for development within our expanding international company.
If you have what it takes to be part of Peak, click APPLY!
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