The Role : Relationship Manager We are looking for a Portuguese speaking mid career professional who is comfortable working in a remote environment, motivated, comfortable within a flexible early start-up environment, capable of taking initiative and driving new ideas forward.
The ideal candidate will be experienced with managing clients relationships, customer-oriented with a drive to achieve goals and maintain a great customer experience.
You will be able to work closely with clients to understand their needs.
This individual will have excellent communication abilities, relationship management and negotiation skills.
You will: Drive spend across your key clients book by cross-sell, retention, and expansion to induce overall growth and usage of Reap services Strong analytical skills through the use of SQL or Metabase to make data-driven decisions that drive business outcomes Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships Maximize the revenue per account through value-based selling and advising best solutions to your key clients Maintain and foster relationships with clients by ensuring best customer experience and preventing churn Work with existing Web3 and Web2 accounts to provide product solutions, upsell and to ensure satisfaction Tasked to grow existing key relationships and meeting assigned growth KPIs as well as to bring in new product innovation insights from key clients Liaise with cross functional teams to execute on clients' requests Working closely with our product team to deepen client relationships Learn, have fun and get things done!
We're looking for someone with: Minimum 8-10 years of proven success in client management in API / Payments / Card issuance Familiarity with sales performance metrics Strong negotiation, presentation and communication skills Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team Fluent in English and Portuguese Strong verbal and written communication skills Dynamic personality with strong winning and high performance mindset Self-motivated and a quick learner Highly adaptable with a can-do attitude Empathy toward the concerns of others, both within and outside Reap Nice to haves: Self-motivated and a quick learner Exceptional team player Extreme open-mindedness Clear and concise communication About Reap Reap is a leading global payment technology provider that enables financial connectivity and access for businesses worldwide.
By merging traditional finance with digital assets, bridging disparate economies, and connecting key financial players, we are transforming the financial landscape into a more interconnected and interoperable space for efficient money movement.
With stablecoin-enabled corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale.
Our APIs enable businesses to embed finance into their own products and services, from issuing Visa cards to facilitating cross-border payments.
Reap is supported by a strong network of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia.
Founded in 2018 in Hong Kong, we have since expanded to a team of over 100 across the globe.