Job DetailsPosted: 19th December, 2024Sector: Moving ServicesLocation: Sao Paulo, BrazilJob Ref: 18078Salary: CompetitiveAlchemy is collaborating with a leading Global Mobility firm seeking a Relocation Client Services Consultant to join their team in Sao Paulo, Brazil.This role focuses on overseeing comprehensive door-to-door shipping and relocation services for corporate assignees.Key ResponsibilitiesClient and Assignee Management: Act as the primary point of contact for assignees during the relocation process, managing destination services, household goods shipping, and temporary accommodation.Service Delivery: Ensure the seamless execution of services like expense management, tenancy management, arrivals, departures, home searches, and school placement.Training and Support: Provide language, cultural training, and settling-in services tailored to client needs.Adherence to Protocols: Follow company protocols to ensure consistent worldwide service quality.Vendor Coordination: Manage third-party partners, including service bookings, tracking, and audits.Compliance: Verify adherence to customs regulations and maintain certifications, GDPR, ISO, and compliance standards.Data Management: Update and provide high-quality data via the company's Ascent technology platform.Reporting: Prepare reports for internal and external stakeholders.Relationship Building: Foster proactive communication with assignees, vendors, and clients.Qualifications and SkillsProven experience in relocation management or household goods industries is essential.Proficiency in English and Spanish (fluency required).Excellent communication skills with a keen eye for detail.Self-motivated, proactive, and capable of independent work.Proficiency with software tools, including Microsoft Office.Strong organizational and time-management abilities.A professional demeanor with the ability to present confidently in client interactions.Resilience and adaptability under pressure.Ability to travel internationally and provide dependable transport to the office.
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