Remote Call Center Agent

Liveops is seeking work-from-home, Independent Contractor Agents (ICAs) to provide remote customer service support to our portfolio of clients. This portfolio includes well-known brands in Retail, Healthcare, Insurance, Energy, and Tax Software. Liveops platform guides you to support clients' customers effectively, allowing you to build a small business you care about and achieve work-life balance.As an Independent Contract Agent (ICA), you are your own boss and:Have the freedom, flexibility, and autonomy to choose when and to whom you provide support servicesSet your own scheduleWork remotely from your homeICAs handle inbound/outbound customer service calls, assessing customer needs and creatively solving problems to provide sound solutions.ICA Requirements:Minimum 1 year of phone-based customer support experienceComputer skills. ICAs must be able to:Navigate multiple systems, programs, and windowsSimultaneously document call notes and customer interactionsEnhance their tech skill set when requiredStrong customer service and written skillsPatience and empathyFluency in spoken and written EnglishEarning Potential:Client opportunities offer varying pay structures, based on productive time spent assisting customers on the phone, and may include performance-based pay and/or other incentives. Actual earnings depend on the chosen client opportunity and support required. Hourly equivalent earnings may range from $12-$17.ICAs are self-employed 1099 Independent Contractors and are responsible for paying their own taxes and expenses.Hours:ICAs choose their schedules by self-scheduling 30-minute blocks of time, during which they commit to handle call volume and provide customer support.Computer Requirements:Please review the Liveops basic technology requirements by clicking hereSome clients may require additional security measures, technology, and equipment beyond basic requirementsA PC is required. Macs or Chromebooks are not currently supported
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