Our Customer Service teams play the starring role in our efforts to provide accurate and responsive service to our customers and agents, ensuring high satisfaction, growth, and retention.
In this role, you get to put people first and keep their experience simple by being transparent, values customers appreciate as much as we do.
Skills for Success in Customer Service
Responsive & responsible
You're a people person, able to find solutions and respond to the needs of agents and policyholders with timely, accurate, and responsive information.
Optimistic & thoughtful
You bring positivity to every situation you're in by offering a genuine understanding of our customers' needs, and providing them with thoughtful counsel, guidance, and insights on the best ways to protect what they value most.
Committed & goal-oriented
You understand the importance of upholding customer-care standards by focusing on call quality, handle-time, lead-transfer ratio, adherence, first-call resolution and, of course, overall reliability.
Communicative & empathetic
Customer Service is all about excellent oral and written communication skills.
So, whether you're resolving an issue, practicing patience and empathy, or multitasking through it all, you know how to relate to others and put them at ease.
Why Work With Us
Health & wellness benefits: You can enjoy top-notch coverage options on day-one, and other competitive benefits.
A customer-first mentality: We want you to do right by our customers.
Your ability to be understanding is what will make them feel protected.
Fortune 100 resources: From career planning to cutting-edge technologies, we provide resources that help you succeed in your pursuit.
Work-life balance: We offer paid time off, as well as the options of flexible and part-time schedules to help keep you feeling energized.
Career advancement: You'll have ample opportunities to excel, along with supportive peers and management teams helping you every step of the way.
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