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Job Title: Remote Dispatcher & Social Media Manager (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,700 USD/month
Schedule: Starting point is 8:00am - 5:00pm, Tuesday - Saturday. Open to different hours and days, flexible schedule.
Job Overview: Our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer's workday. Additionally, this person will be responsible for managing social media accounts to ensure groomers provide content and it is posted on a regular basis.
Responsibilities:
Answering incoming calls, returning voicemails and texts, email correspondence, and social media posts. This includes professional handling of customer complaints, and resolution within one's scope.
Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet's needs and health, and making appropriate recommendations.
Capturing accurately the appropriate information to set up an appointment for the customer.
Maintaining groomers' fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
Take credit card payments over the phone, especially when groomers are outside of cell service.
Run and analyze reports to assist in gaining and improving client retention.
Keep management and other dispatchers informed of any issues, actions, or problems.
Managing social media accounts to ensure groomers provide content and it is posted on a regular basis.
Qualifications, Skills and Key Competencies:
Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
2+ years of Customer Service or relevant experience.
Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes within the Raleigh, NC and surrounding area.
Working knowledge of Google docs and sheets or Microsoft Word and Excel.
Ability to multitask and manage multiple calls or issues at the same time.
Positive attitude and a team player – we thrive on good vibes, a positive environment and supporting each other!
Being an animal lover is definitely a plus!
Native-like English & Spanish speaker.
Benefits:
Embrace the remote life! Work from the comfort of your home or your favorite coffee shop.
Work-life balance.
International experience.
Learning & Development.
Paid time off.
US holidays off.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair evaluation process, please submit all required information on the application form. Kindly note that resumes and recordings must be in English; any other language will lead to disqualification. Also, ensure your voice recording lasts at least 30 seconds. Applications without a voice recording will be automatically disqualified.
If you apply for more than one position, we will only consider your application for the first job you applied for. However, if you do not qualify for the first position but meet the requirements for another, we can consider you for the relevant role. To streamline the process and ensure fair consideration, we kindly request that you apply to a maximum of three jobs and that you only apply to jobs that you truly qualify for based on the stated requirements and qualifications.
We value your interest and look forward to reviewing your application. Thank you.
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