time left to apply End Date: November 30, 2024 (7 days left to apply)job requisition id 535237Job TitleRemote Service EngineerJob DescriptionAre you a tech-savvy problem solver with a passion for customer service? We're seeking a talented Remote Service Engineer to join our team and provide exceptional support to our customers.Your Role:As a Remote Service Engineer, you will be the first line of defense for our customers' technical issues. You'll receive, understand, and resolve customer requests related to product or service malfunctions. Your responsibilities will include:Providing Advanced Technical Support: Diagnosing and resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.Managing Customer Cases: Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.Ensuring First-Time Right Resolutions: Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.Escalating Issues: Identifying and escalating critical issues to the appropriate teams for timely resolution.Handling Customer Feedback: Addressing customer complaints and feedback promptly and professionally.Qualifications:Incident resolution and ticket management experience.Experience with HIS and PACS.Technical skills on OS (Windows Server 2008-2019).Basic networking understanding (VLAN, Load Balancer, Switches).Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
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