Remote Service Engineer

Job Title Remote Service Engineer Job Description

Are you a tech-savvy problem solver with a passion for customer service?

We're seeking a talented

Remote Service Engineer

to join our team and provide exceptional support to our customers.
Your Role:
As a Remote Service Engineer, you will be the first line of defense for our customers' technical issues.
You'll receive, understand, and resolve customer requests related to product or service malfunctions.
Your responsibilities will include:
Providing Advanced Technical Support:

Diagnosing and resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.
Managing Customer Cases:

Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.
Ensuring First-Time Right Resolutions:

Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.
Escalating Issues:

Identifying and escalating critical issues to the appropriate teams for timely resolution.
Handling Customer Feedback:

Addressing customer complaints and feedback promptly and professionally.
Qualifications:
To succeed in this role, you should have:
Incident resolution and ticket management experience
Experience with

HIS and PACS
Technical

skills on OS

(Windows Server 2008-2019)
Basic networking understanding

(VLAN, Load Balancer, Switches)

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