Rental Lead - Winter 2024/25

Location: Bend, Oregon


Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.


Mt. Bachelor strives to deliver Central Oregon's most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Mt. Bachelor's 365 days of fun includes 4,300 acres of lift-accessible terrain for skiing and snowboarding, Woodward Mountain Parks, a world-class Nordic Center, summer and fall downhill biking in the Mt. Bachelor Bike Park, Sun Country Tours (white water rafting), hiking, Sunset Dinners, Zip-Touring and chairlift-accessible sightseeing.


Position Summary


As a rental staff lead in the rental department, you are responsible for helping lead and train our rental team to have excellent guest service skills and product knowledge. You will need to lead by example, have a hard work ethic, and have excellent communication skills while working with both guests and co-workers. This role requires you to be a key holder to open and close as needed, be on our drivers list to move rental products to and from our two locations, and ensure all daily tasks are being completed. This is an inside and outside job. It will be necessary for you to assist and direct with moving ski racks, shoveling, and opening/closing the point of sale system. You may be scheduled at either Sunrise or West Village on any given day.


Essential Functions/Major Responsibilities

Have advanced product knowledge of rental equipment as well as ski and ride lessons.
Understand all procedures for point of sale system including opening and closing the register.
Be a key holder and assist with opening and closing daily.
Obtain drivers list needs to assist with moving rental equipment to and from Sunrise and West Village.
Practice and lead safe operating procedures while using all equipment, tools and machines.
Set up guests with rental equipment accurately and safely every time while ensuring others do too.
Assist in all training aspects of the rental shop as needed.
Properly scan out all equipment to guests for every rental transaction and lead others on the same process.
Ensure and lead with all rental gear being checked back in correctly during our return process.
Make sure every guest has their foot measured for proper fitting of ski and snowboard boots and work with co-workers with training on best boot fitting practices as a whole.
Assist guests in putting our rental ski or snowboard boots on at our fitting stations and stress the importance of this with co-workers.
Must obtain excellent knowledge of the mountain; including but not limited to: lodges, lifts, terrain and operating schedules.
Keep work area clean and organized and promote this with others.
Assist and lead with ski binding testing as needed.
Help with snowboard binding repair.
Must be able to self-manage and lead co-workers with teamwork on daily projects such as gear waxing.
Aid valet specialist in ensuring all overnight storage and valet guests are helped as needed.
Must obtain ski binding certification from Amer Sports after training.
Help tune shop staff if requested with basic waxing tasks.
Assist manager and supervisor as needed with leading on all opening, closing, and daily tasks as needed.
This is an indoor/outdoor job that requires long periods of exposure to the elements as well as prolonged periods of standing reaching and bending.
Other tasks as assigned.



Guest Service and Sales

Greet guests warmly and start dialogue.
Be familiar with goods and services of the mountain that enable you to direct and assist guests with choices.
Listen to and take care of guest under tight time constraints; determine needs of guests and provide service so that they do not feel neglected.
Have competent product knowledge of all categories.
Actively pursue opportunities for sales (performance rental equipment, lesson products, damage insurance, helmets, multiday products).
Complete follow through of transaction by directing guests to next station.
Use excellent verbal communication and interpersonal skills.
Take initiative to support Mt. Bachelor guest service and safety huddle programs.
Ability to find the correct answer for guests if you're unsure.



Cashiering

Check guests passes to make sure rentals have been paid for and all waivers are signed.
Determine proper rental package.
Input skier rental information into POS as needed.
Input sales to POS.
Understand all procedures for POS sales.
Cash drawer accountability and accuracy.



Product Knowledge/Expertise

Alpine rental skis (basic, performance, and high performance), ski boots.
Snowboards (LTR, all mountain and performance) boots and bindings.
Adult and youth group Lessons.
Lift ticket products.
Helmet only rentals.



Boot Fitting Skills and Techniques

Foot analysis and problem diagnosis.
Maintain organization in boot area.



Equipment Check Out

Ensure guests properly fill out rental forms and signs releases.
Adjust and torque test bindings to manufactures recommendations, document settings, sign forms.
Explain use of equipment, release of liability, potential for loss or damage of equipment.



Equipment Maintenance

Inspect equipment upon rental return.
Practice safe operating procedures while using all tools and machines.
Set aside and label equipment that is in need of tune, repair & wax, etc.



Closing Procedures

Ensure that all equipment is returned.
Follow procedures for closing POS (client close).
Organize and restock work stations as needed.
Clean and organize work area.



Safety and Security

Follow all ski binding ASTM standards.
Report any unsafe conditions to management.
Follow correct protocol with accident reports for guest injuries.
Know how to contact Ski Patrol and know location of mountain medical stations.
Utilize personal protective equipment as required.
Know location of MSDS book and fire extinguisher.



Secondary Function

Assist other stations in Rental shop. Assist in snow removal (shoveling) of Rental shop's designated areas. Assist in day/overnight storage of ski equipment/ and or weekend and holiday outside ski check attending. Assist in moving ski racks onto the snow in the morning and replacing at the end of day. Assist in housekeeping of work areas – clean and vacuum as needed. Assist with other duties as assigned.



Job Scope

Mt. Bachelor Rental Shop is the largest in Central Oregon. The team works together in a very fast paced atmosphere. Our staff is required to be knowledgeable and professional. It is imperative that our staff is passionate about the sport and willing to use their knowledge to assist our guests in selecting the products (rentals, lessons, lift tickets) that best fit their needs.



Interpersonal Contacts

Guests, fellow employees, ski instructors.



Specific Job Skills

License/Certifications: Must pass certification test with binding manufacturers.
Technical: Some mechanical problem solving skills.
Physical Capabilities: The ability to push 50# of force at a height of 42", willing to stand outside in all weather conditions while running Corral.



Education/Related Experience

Minimum education required: High School Diploma or equivalent.
Minimum time in related position: 1 year in customer service, retail, hospitality or related customer service experience.



Current Hiring Rate: $17.50/hour


Minimum Age Requirement: 18


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