Company Description
Sofitel Al Khobar The Corniche
French luxury and local cuisine in the world's most exciting city
The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre.By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Job Description
Reservation Management:Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.Communication Hub:Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.Booking Process:Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.Guest Assistance:Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.Collaboration with Departments:Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.Communication Enhancement:Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.Up-selling and Promotion:Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience. Qualifications
Education:Diploma or equivalent; additional hospitality training is a plus.Experience:Previous experience in reservations or customer service roles.Communication Skills:Excellent verbal and written communication skills.Computer Proficiency:Familiarity with reservation systems and proficiency in Microsoft Office.Customer-Approach:Dedication to providing exceptional customer service and creating positive guest experiences.
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