Sales Enablement ManagerLocation: Santa Rosa, Laguna, PhilippinesWhat you will be doing:The Manager, Sales Enablement will collaboratively carry out the subscriber retention strategy set.
They will be responsible for developing and implementing the tactical plans and creative content that support these initiatives, including a focus on sales-driving behaviors and customer retention efforts.
They will also inform the development and continuous analysis of key performance indicators.
They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.
), ensuring that incentive programs are reinforcing desired behaviors.
These behaviors should support the larger operational goals and result in the organization meeting certain key AOP initiatives.Essential Duties and Responsibilities:Develop relationships with key stakeholders within the Expert Performance and Operations teamsCollaboratively architect and implement tactical plan of action, tools, and trainings focused on Expert sales and customer retentionLead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementationPartner Expert Enablement and support teams to optimize incentive programs across the Customer Solutions organizationAssist in developing training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.)
to design and deployWork with Operations stakeholders to implement and evaluate sales initiatives; self-guided make real-time decisions to adjust or correct strategies or expectations as neededPartner with Quality stakeholders to make sure customer experience is protected and contractual obligations are met as part of KPI developmentMaintain up-to-date knowledge of all Customer Solutions initiatives with focus on financial performance and metric interdependenciesProvide insight to and support incentive plan communications as neededDemonstrate functional understanding of company's core financial performanceResponsible for meeting and exceeding timing, goals, and objectives on assignmentsDevelops and delivers presentations to senior stakeholder to communicate proposals, initiatives, and progress processesHere's what you'll bring to the team:Ability to build and maintain relationships and partner effectively across diverse internal organizationsProven ability to lead & develop team of technically minded team membersExcellent analytical and problem-solving skillsProactively identify and meet customer needsExcellent communication, interpersonal and organizational skills with a hands-on management styleAbility to take detailed technical observations and roll-up to a strategic vision around which other teams can organizeStrong ability to present both strategy and performance of execution to executive leadership team on a weekly basisExperience developing strategic business transformational activitiesExperience in supporting call-center operationsExperience using Microsoft Office Suite products such as Excel, Access, Visio and PowerPointBachelor's Degree with relevant experience; advanced degree encouragedAbility to travel up to 75% of the time3-5 years' work experience in a related field such as sales or operationsBlack Belt certification encouraged3-5 years collaborating with senior leaders to recommend, plan, and follow through organizational initiatives, persuade others, and gain understanding#J-18808-Ljbffr