**Reports To**:- Regional Manager-South Asia, Middle East & Africa**Position Summary**:- Manage and grow sales within the assigned territory by building strong relationships with key accounts, identifying new business opportunities, and achieving revenue targets. The role requires a deep understanding of the respective market, including business culture, regulatory environment, and market trends.- Responsible for providing exceptional customer service and support, conducting sales presentations and product demonstrations, preparing proposals, and negotiating contracts, and collaborating with other departments to ensure a seamless customer experience.**Key Accountability**:- Strategize and direct the execution of commercial initiatives for the region to ensure effective delivery of key deliverables and respective revenue targets.- Responsible for negotiating and contracting with Business Partners: Travel agents, TMC's and Corporate Accounts- Manage the MAB GSA team across the market/region, working with them to deliver the strategy and relevant activity.- Monitor, analyze and review the region's sale performance, routes profitability, cost of sales and industry performance indicators to ensure any performance gaps are rectified in a timely and efficient manner.- Build and maintain goodwill and relationship with the Travel, Media, Corporate Business Partners, Tourism Boards, Local authorities, Consulate/High commission and attend industry functions on a regular basis to establish contacts, network and promote the interests of the airline.- To lead and coach team members within the region to ensure both commercial and operations action plans are executed effectively and seamlessly.- Managing operations including approvals of all on-ground activity/implementations through appointed General Sales Agents to ensure smooth operations in most cost-effective manner.- Responsible for recruiting and managing staff (direct or under GSA payroll), including performance monitoring, and possible mentoring and training.- Managing clients in all markets to effectively communicate policies, direction and mitigate resistance.- Oversee all administrative functions including representing the company at various government agencies, legal entities, vendors etc as and when required.**Qualifications & Working Experience**- Bachelor's degree in business, Marketing, or related field.- Minimum of 8-10 years of experience in sales, with a focus on Sri Lanka market.**Area of Experience**- Strong understanding of Sri Lanka market and corporate sector, including business culture, regulatory environment, and market trends.- Proven track record of achieving sales targets and managing a sales pipeline.- Managing GSA operations would be an added advantage**Personality Traits**- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.- Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.- Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.- Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.
