.Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job description:Serving as liaison between client and Vendor development and operational teamProactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forwardOptimize program operations with a focus on process management, key strategic initiatives per quarter and; ensure basics are always in place and operations manager proactively bring ideas and tangible actions to improve the business and performanceWalk the walk – Ensure agreed deliverables are met on time and in right qualityRegular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same programAscertain that the quality assurance team ensures processes are in accordance with client expectations as well as contractually agreed number of quality audits are metProactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritizationAble to clearly outline current performance drivers for their program(s) and actions to improveLiaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirementsManaging the scheduling and chairing of all account review meetings and work with client applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performanceIn respect of client relevant products or operations which require prompt or urgent action or changes to relevant Support/Sales Services, the OperationsManager (or his/her nominee) shall also have the following responsibilities:Be available during all operations hours to receive client communications; andConfirm receipt of such communications as soon as reasonably practicable but in any event within 8 hours of issue by Client Promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by clientAdditional Requirement:Diverse experience in scalable operations and sales environments ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders to drive results
