We are seeking a dynamic and customer-focused individual to join our team as a Sales & Service Representative for the Brazilian market.
In this role, you will be responsible for managing and supporting our local customer base, ensuring that both new and existing users have a seamless experience with our product.
What We Offer: 2500 BRL + KPI 3000 BRL (KPI to be applied after a 2-3-month probation period).
Please note that this is a full-time remote position, Monday to Friday, from 9 AM to 6 PM (Brazilian time).
About DIKIDI Business DIKIDI is a global online platform for appointment scheduling and business management, designed specifically for beauty professionals.
Operating in 95 countries worldwide Serving over 90,000 active business users Processing more than 10 million records each months Key Responsibilities: Lead Qualification & Outreach : Call and qualify newly uploaded leads, ensuring they understand the value of our product and are guided through the onboarding process.
Product Demos : Conduct engaging and informative product demonstrations for potential customers, showcasing the key features and benefits.
Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and achieve their desired outcomes.
Upselling & Cross-Selling: Identify opportunities to upsell or cross-sell additional features or services based on customer needs and product usage.
Educational Content Creation : Record educational videos to help users understand how to use the product effectively and get the most out of it.
Key Requirements: Proven experience in sales or support, ideally in a B2B environment Ability to build rapport and trust with customers Excellent problem-solving skills and a proactive, solution-oriented mindset.
Ability to work independently, manage time effectively, and meet deadlines.
Language Skills: Brazilian Portuguese + fluent English