Company name: Atlas Copco Rental Europe n.v.Date of posting: Jan 2, 2025Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.
Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Job DescriptionAtlas Copco Specialty Rental is currently implementing and rolling out a next generation application landscape.
With this project, we are taking a quantum leap forward to build a solid and future-proof solution to manage our business.
A global template team and technical team has been formed, who are building a global solution template within the Salesforce and SAP ecosystem, with a mission to harmonize and standardize Specialty Rental's end-2-end processes.
This template has started being rolled out to all Specialty Rental regions globally and will continue over the coming years.The Atlas Copco Specialty Rental Division is currently looking for a Salesforce Administrator (Support Specialist) to join our team.
Your mission will be to support the growing user base for Salesforce CRM, CPQ and Field Service, taking care of the system administration and data management, but partly also assisting with and developing continuous improvement initiatives.
In this role, you will report to the Competence Center Manager Business Applications.Tasks and responsibilitiesProvide first-line support to our users in Marketing, Sales, Operations and Service, aiming for quick resolution of problems and issuesPerform system administration, testing, configuration, data load and data cleaning tasksCommunicate with suppliers (internal or external) in relation to system enhancements or escalated issuesMaintain and improve existing documentation and training materialParticipate in projects to enhance our systems or processesProvide input and support initiatives to increase our user support efficiencyCreate and deliver micro-trainings to the user communityExperience & Educational RequirementsEducational Requirements:You have a business degree in information technology or equivalent through experienceSalesforce Administrator certification is recommendedStrong English written and oral communication skills are mandatory.
Any additional language is a plusExperience Requirements:You have experience supporting Salesforce Sales and/or Service Cloud orgs in a global environmentExperience with Salesforce Field Service or CPQ is a plusExperience with document generation tools is a plusExcellent organizational, communication and analytical skillsFrom a technical perspective we expect experience with more complex support issues and bug fixes, expanding the basic administrator tasks of user creation and data managementPersonality RequirementsAn innovative "there is always a better way
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