1.
Design, develop, and implement customized Salesforce Service Cloud solutions to meet business requirements.2.
Collaborate with business stakeholders to gather and analyze requirements, and translate them into technical specifications.3.
Develop and maintain custom objects, workflows, validation rules, and other Salesforce configurations.4.
Integrate Salesforce with other systems and third-party applications.5.
Create and manage custom reports and dashboards to provide insights into service performance.6.
Troubleshoot and resolve issues related to Salesforce applications and integrations.7.
Stay up-to-date with Salesforce releases and new features, and recommend improvements to existing processes.8.
Provide technical support and training to end-users to ensure effective use of Salesforce Service Cloud.9.
Participate in code reviews and ensure adherence to best practices and coding standards.Requirements CompetenciesSalesforce Developer with a strong focus on Service Cloud to join our dynamic team.
The ideal candidate will have extensive experience in developing and customizing Salesforce applications, with a particular emphasis on Service Cloud solutions.
You will work closely with business stakeholders to understand their requirements and translate them into effective Salesforce solutions that enhance our customer service capabilities.Skill SetBachelor's degree in Computer Science, Information Technology, or a related field.Proven experience as a Salesforce Developer with a focus on Service Cloud.Strong knowledge of Salesforce platform, including Apex, Visualforce, Lightning Components, and Salesforce APIs.Experience with Salesforce Service Cloud features such as Case Management, Knowledge Base, and Service Console.Familiarity with integration tools and techniques, such as REST/SOAP APIs, middleware, and ETL tools.Salesforce certifications, such as Salesforce Certified Service Cloud Consultant or Salesforce Certified Platform Developer, are a plus.EducationNot specified.
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