Job Description – IT Salesforce Technical AnalystSystem Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.Why System Soft Technologies?At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fuelled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.Job Summary:Client is looking for IT Salesforce Technical Analyst and this is remote position from Brazil.Responsibilities:Participate in the deployment, maintenance, upgrade and troubleshooting core business applications and systemsParticipate in the development, analysis, prioritization, and organization of specifications, data mapping, diagrams, and flowcharts for developers and testers to followImplement best practices for scalability, supportability, ease of maintenance, and system performanceDefine solution limitations and requirementsWork with Architects to ensure all systems integrate into the solution's technology stackCommunicate the solution context and intent and align development stakeholders on the technical directionDefine and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance processDevelop and maintain technical documentation (processes, designs, etc.)Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarmsRequired Skills and Experience:Bachelor's Degree in related fieldSalesforce implementation for a large organization with specific focus on the Manufacturing, Sales and Service cloud5+ years of experience working with information technologies and systems analysisStrong knowledge of business processes, and how data and software applications support those processesWorking knowledge of SAP S4 in the SD area will be considered an assetWorking knowledge of PriceFx will be considered an assetStrong computer, hardware, software, and analytical skillsProven ability to assess business needs and translate them into relevant solutionsStrong understanding and knowledge of the principles and practices associated with packaged and/or SaaS applications.Knowledge of agile methodologies and frameworks such as Kanban preferred
