Responsibilities:
Effectively engage with IT delivery partners, prioritize issues and monitor queues.
Production Support: Evaluate, resolve, and document all production-related issues to ensure a quick and thorough mean time to repair for any issues that arise.
System Monitoring: Monitor SAP systems for performance, availability, and potential issues to ensure uninterrupted operations.
Follow appropriate departmental and company procedures and policies (i.e., change control, security and auditing, release, configuration, problem and incident management).
Issue Resolution: Address and resolve system issues, incidents, or user problems reported through tickets or alerts, adhering to defined service level agreements (SLAs).
Root Cause Analysis: Investigate the root causes of recurring issues, identify patterns, and implement preventive measures to minimize future disruptions.
Emergency Response: Be available for on-call support or participate in the resolution of critical issues during non-business hours or in emergency situations.
Enhancements: Collaborate with end users to enhance business processes and end user experience.
Requirement Analysis: Gather and analyze business requirements, and translate them into functional specifications for SAP Fiori applications.
SAP Integration: Ensure seamless integration of CI with the existing SAP modules and systems.
Testing: Perform system testing and support user acceptance testing to ensure the quality and functionality of CI, addressing any issues or defects.
Documentation: Create comprehensive documentation, including troubleshooting guides, configuration guides, user manuals, and training materials.
Training and Support: Provide training and support to end-users and assist in resolving any SAP Fiori-related issues.
Continuous Improvement: Stay updated on CI best practices and emerging technologies to recommend improvements and optimizations.
Project Management: Collaborate with project managers and other team members to meet project timelines and deliverables.
Support and interface with key processes of standard SAP SOM within the SAP BRIM solution including master data, orders, contracts, and product modeling for SAP SOM within SAP BRIM/Hybris Billing solution.
Qualifications & Requirements:
Should have 10+ years' experience as SAP functional expert in SD/CS areas.
Experience with the SAP S/4HANA Convergent Invoicing module is required.
Proficient understanding of the configuration and standard features and functions for SAP CI within the SAP BRIM solution is mandatory.
Minimum 4 years of experience in crafting/developing/maintaining highly scalable and resilient systems in the SaaS business models.
Minimum 3 years of SAP experience implementing SAP BRIM/Hybris Billing.
Hands-on Functional Configuration and Design Experience.
Certifications in SAP SOM & CRM (preferable).
Strong understanding of SAP modules, data structure, and business processes, particularly in the context of SAP S/4HANA.
Experience in the following areas:
Creating BIT Classification
Discounts
Taxation
Specific knowledge of SAP Convergent Invoicing processes within the SAP BRIM solution including billable item management, billing and invoicing processes, and integrations is a plus.
Ability to gather and analyze business requirements and translate them into technical solutions.
Advises clients on how SAP BRIM CI functionality will deliver business value through the implementation of best practices.
Has expert knowledge of functional and data flow into and out of CI and impacts to other SAP processes (SOM/CI/FICA).
Responsible for design and configuration of CI functionality and support related development efforts.
Responsible for creating functional specifications for business requirements that convey the needed development efforts for the ABAP team.
Excellent communication and problem-solving skills.
Project management skills and the ability to work effectively in a team.
SAP certification or relevant training.
Ability to adapt to changing project requirements and timelines.
Strong attention to detail and a commitment to delivering high-quality solutions.
Familiarity with agile project methodologies.
Knowledge of other SAP technologies and modules beyond CI is beneficial.
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