At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join Our Team CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team will drive successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios.
As Global Customer Engagement & Services (GCE&S) organization under the Customer Services & Delivery (CS&D) Board Area, we help customers to innovate fast and realize the business benefits from their SAP investments.
The CS&D GCE&S organization will be comprised of ~ 5,000 employees organised regionally, with a P&L into Services of €4.5BN that delivers a simple to consume adoption and consumption portfolio, driving cloud success and customer outcomes.
What you will do As an Enterprise Architect, you will be assigned onto strategic customer accounts for your region and support our customers to unlock the value of SAP's solutions and enable rapid innovation adoption, thanks to expert architecture guidance. Enterprise Architects act as advisors to customers and lead them towards the next step of their transformation by providing holistic advice and guidance.
Enterprise Architects are leading the digital transformation of our customers with our expertise in Cloud architecture, system integration, strategic planning, and technology implementation. Their primary missions are to drive the RISE Methodology and Clean Core imperative to accelerate the adoption of SAP solutions and the consumption of innovation. A strong focus on delivering true business transformations within RISE engagements and supporting partners to fully embrace SAP's RISE Methodology and Clean Core strategy are the backbone of this commitment.
Enterprise Architects play a crucial role in orchestrating the development of a holistic enterprise architecture model that supports established enterprise goals. To help companies to future-proof their technology environment we serve them from the SELECT phase where the NorthStar Enterprise Architecture is being created, to ADOPT (Clean core transformation coming in) to the DERIVE phase (translate the NorthStar Enterprise Architecture to its different SAP solutions, including BTP realizing the Clean Core).
As an Enterprise Architect, you act as an Advisor to the customer to lead them towards the next step of IT- Services by providing holistic advice and guidance focusing either on an application/solution, an industry, or a technology.
Key Responsibilities include: Provides enterprise architecture guidance to transformation leaders, applying RISE Methodology and Clean Core principles (main focus in Adopt and Derive).Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customer's), driving architecture effectiveness.Shape the agenda and acts as trusted advisor (engagement development).Prepare & Support adoption towards full consumption, identifying and mitigating technical adoption risks.Align with partner to SAP's Clean Core mantra and promote SAP best practices.Provide customer context to all teams requested to contribute to the overall customer transformation effort to improve customer proximity and experience.Engage with MUs, Regional, and Global Stakeholders to maximize the use of SAP assets and network for customers worldwide.Support strategic collaboration with our Partner ecosystem.Promote and develop the use of tools and methodology to spread their consistent use throughout the organisation.Act as Role Model leading key customer transformations driving innovation adoption and building trust.Representing the affairs of SAP externally as an ambassador of SAP, its strategy, values, and culture.What you bring Customer Focus: Strong focus on the customer and customer success outcomes.Architecture: Solid experience in a customer experience role (e.g., Program Manager, Architect, Customer Engagement, Customer Advisory). Solid understanding and Experience in end-to-end architectural design for hybrid solution landscapes.SAP Solutions: Solid knowledge of SAP's product, technology, and services portfolio from a customer value perspective.Methodology & Tools: Experience in using SAP LeanIX & Signavio as tools to document Enterprise Architectures & Business Processes.Business transformation: Proven experience delivering enterprise Business transformation through Application delivery.Cultural Ambassador: Acts as a cultural ambassador to SAP's values, demonstrating outstanding integrity and vision.Strong Network & Collaboration Skills: Strong Senior Leadership network within SAP across various board areas.Innovator: Always approach problem solving with ingenuity.Communication & Presentation Skills: Excellent executive-level communication, collaboration, influencing and negotiation skills.Multi-organization Experience: Ability to understand extremely varied cultural and business environments, globally.Executional Excellence: Ability to consistently achieve results and exceed targets.Business performance: Possesses extensive general business acumen and a mindset for the end-to-end customer value.Language: Fluency in English, any other language an asset.Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred.Open for any country in the Latin America region.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 395004 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Latin America #LI-Hybrid.
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