We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Join Our Team CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team will drive successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios. As Global Customer Engagement & Services (GCE&S) organization under the Customer Services & Delivery (CS&D) Board Area, we help customers to innovate fast and realize the business benefits from their SAP investments. What you will do As an Enterprise Architect, you will be assigned onto strategic customer accounts for your region and support our customers to unlock the value of SAP's solutions and enable rapid innovation adoption, thanks to expert architecture guidance. Enterprise Architects act as advisors to customers and lead them towards the next step of their transformation by providing holistic advice and guidance. Enterprise Architects are leading the digital transformation of our customers with our expertise in Cloud architecture, system integration, strategic planning, and technology implementation. Their primary missions are to drive the RISE Methodology and Clean Core imperative to accelerate the adoption of SAP solutions and the consumption of innovation. The Key Responsibilities include: Provides enterprise architecture guidance to transformation leaders, applying RISE Methodology and Clean Core principles. Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customer's), driving architecture effectiveness. Shape the agenda and acts as trusted advisor. Prepare & Support adoption towards full consumption, identifying and mitigating technical adoption risks. Align with partner to SAP's Clean Core mantra and promote SAP best practices. Engage with MUs, Regional, and Global Stakeholders to maximize the use of SAP assets and network for customers worldwide. Support strategic collaboration with our Partner ecosystem. Promote and develop the use of tools and methodology to spread their consistent use throughout the organisation. Act as Role Model leading key customer transformations driving innovation adoption and building trust. Representing the affairs of SAP externally as an ambassador of SAP, its strategy, values, and culture. What you bring Customer Focus: Strong focus on the customer and customer success outcomes. Architecture: Solid experience in a customer experience role. Proven knowledge of SAP Enterprise Architecture Framework and Toolset. SAP Solutions: Solid knowledge of SAP's product, technology, and services portfolio from a customer value perspective. Methodology & Tools: Experience in using SAP LeanIX & Signavio as tools to document Enterprise Architectures & Business Processes. Business transformation: Proven experience delivering enterprise Business transformation through Application delivery. Cultural Ambassador: Acts as a cultural ambassador to SAP's values. Strong Network & Collaboration Skills: Strong Senior Leadership network within SAP across various board areas. Executional Excellence: Ability to consistently achieve results and exceed targets. Language: Fluency in English, any other language an asset. Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred. Open for any country in the Latin America region. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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