**We help the world run better**
**About the SAP Internship Experience Project**:
SAP Internship Experience Project is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
1.
Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
3.
Gain visibility: With Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**About the team**:
Do you relish delivering a great customer experience and interacting with customers and colleagues all over the world?
Do you have a knack for digging into problems and constantly expanding your knowledge?
If you answered yes, this role may be a great fit for you!
The SAP iXp Intern - Product Support - Concur position resolves customer issues on multiple fronts.
The support is often consultative and addresses service-related issues in the area of financial management and corporate spend control.
**What you'll do**:
Position Title: SAP iXp Intern - Product Support - Concur
Location: São Leopoldo, RS
**In this role, you'll**:
- Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
- Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
- Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;
- Be adaptable and demonstrate change agility to handle both daily tasks or more complex and impactful organizational changes;
- Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;
- Constantly empathize with our customers and call them whenever necessary;
- Effectively manage expectations that are set with customers;
- Be a team player that is both eager to learn and to share knowledge;
- Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.
**Who you are**:
- We're looking for someone who can challenge the status quo and likes to stay curious.
You relish working on meaningful projects and are energized by lifelong learning.
- Good written and verbal communication skills
- Systematical, communicative and creative focus
- Good presentation and negotiation skills
- Bachelor's or Associates degree in course, preferably in business or technology related areas with at least 2 years until graduation.
- Knowledge with Business Processes would be a benefit
- Problem solving/analytical skills
- Flexible approach working in teams as well as environment
- Advanced English required, Spanish is an advantage
- Previous experience with customer support and/or ticketing tool is an advantage
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 367589 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.