**We help the world run better**
At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
**1.
Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
**3.
Gain visibility**: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**What you'll do**:
**Position title**: SAP iXp Intern - Product Support for UI & Infrastructure Platforms
**Location**: São Leopoldo, RS, Brazil - hybrid
Among other responsibilities, you should expect to do many of the following:
- Investigate, analyze complex, real world, unique problems; and resolve critical system issues.
- Technical problem-solving & debugging.
- Collaborate and engage in constructive technical discussions with colleagues and customers from all around the world!
- Recommend known technical solutions and develop workarounds for corrective action.
- Properly document communications and actions for customer issues in our CRM system.
- Use SAP and third-party tools to diagnose problems directly on customer systems.
- Contribute regularly to the internal and external Knowledge Base.
- Participate in Weekend shifts as scheduled.
- Master SAP software that is being used by industries, governments, and multinational companies.
- Join the global SAP Family and become an ambassador for the Support Organization.
**What you bring**:
Required Education, Competencies and Skills:
- University degree or College diploma program in Computer Science, Business, Technology, or Mathematics.
- Strong IT affinity is a must.
- Excellent communication and customer service skills
- High proficiency in English (spoken, written and customer management).
- Ability to assess, research, and troubleshoot while collecting information about customer issues.
- Having programming skills is preferred.
- Knowledge of logistics and production processes is an advantage.
- Excellent analytical skills.
- Open and professional communication style.
- Strong team player who learns and adapts quickly.
- Enjoy and derive satisfaction from direct interfacing with customers.
This position requires no specific work experience.
Previous experience as intern or working student in a related position is advantageous.
**Meet your team**:
We are the UI & Infrastructure Platforms Team, part of the Business Technology within the SAP Technical Support, our team values learning and sharing knowledge.
Together, we uplift and support one another, always speaking our truths with honesty and integrity.
We foster an environment of collaboration, freely sharing knowledge and inquiring without hesitation, a place we also have fun.
Our office serves as a hub for connection, where we forge strong bonds as a team.
We approach our work with an insatiable curiosity, constantly seeking to expand our understanding to assist and respect both our fellow teammates and valued customers.
- Please, upload your resume in English
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 403282 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.