SAP iXp Intern - Technical Support Engineer SuccessFactors Learning At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.About the SAP Internship Experience ProgramThe SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.Three reasons to intern at SAPCulture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.About the teamThe Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support & Operations teams and ensuring consistent and up-to-date communication with customers.What you'll do:Position title: SAP iXp Intern - Product Support Engineer SuccessFactors LearningIn this role, you'll:Incident Solving Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.Perform root cause analysis and provide solutions.Achieve a good level of customer satisfaction.Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.Share and document knowledge through creation of WIKI entries and Knowledge Base articles.Additional Tasks Report errors to development organizations.Participate in Knowledge Management (WIKI content, Knowledge Base Articles).Open to work daily or late shift, if needed.Support Without Incidents Participate in projects aimed at achieving the organizational vision.Carry out new tasks as requested e.g.
participate in Real-time support (chat) in cooperation with an experienced support engineer.Processes Get certified in Classroom Training or e-Learning Lessons regarding incident processes.Who you are:We're looking for someone who takes initiative, perseveres, and stays curious.
You like to work on meaningful innovative projects and are energized by lifelong learning.A person that works collaboratively to provide solutions to customers.Learn new skills and technologies that will open paths to many new possible careers.Get involved with SAP's active Community and experience what it is like to be early talent at one of the biggest software companies in the world.Innovate and create new tools that will help SAP run simple.Join the global SAP Family and become an ambassador for the Support Organization.Required skills:Engineering Bachelor's degree or Computer Science and similar, but also open to candidates with other backgrounds.At least 1 year of experience in a customer support environment, SaaS experience a plus.Advanced/fluent English communication - writing and speaking skills.Growth mindset: we all have successes, as much as we have mistakes.Strong communication skills and enjoyment in being in touch with customers and stakeholders.Collaboration skills essential for team growth and network reputation.Resilience in challenging times and ability to propose solutions.Analytical thinking and solution-oriented approach.Time management skills to ensure collaboration and great customer experience.Technical Skills:Awareness about cloud system architecture and SaaS environment.Working knowledge of Service Management ticketing systems.A good understanding of SQL.Working knowledge of HTML, CSS, JS (Vanilla or jQuery).Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.We win with inclusionSAP's culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 413479 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.#J-18808-Ljbffr