SAP iXP Intern- Technical Support Sales and Service Cloud
At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP:
Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
Gain visibility: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
What you'll do:
You will help delight SAP customers by analyzing and resolving known errors.
You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries.
You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
When needed, you will report errors to development teams.
What you bring:
You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months).
English: Advanced level is required (oral and written).
You will be in contact with customers and colleagues globally via email, cases, and phone.
Ability in troubleshooting issues in SaaS, root cause analysis.
Meet our team:
We're a diverse team of 12 experts divided into different areas of expertise supporting our customers worldwide on the Sales & Service Cloud product family.
Together with other teams in our AMER location, we form the Industries & Customer Experience portfolio, with a total of 60 experts supporting products like Commerce Cloud, Customer Data Cloud, Emarsys Customer Engagement, Marketing Cloud, Field Service Management, and CRM Marketing.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Requisition ID: 409377 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.
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