We help the world run betterAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The Preferred Success Customer Success Partner (CSP) LeadWith SAP's growing subscription revenue and increasing number of customers using cloud solutions, the Customer Success Partner (CSP) drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience for our customers, with on-demand access to self-service, guidance, and experts from SAP (CSPs) after they have purchased an SAP solution.Your roleAs a team lead in the LAC region, you will closely collaborate with the CSP Regional head and CSPs to facilitate successful engagements with our customers.
You will also support the day-to-day business execution and leadership of the LAC CSP team.As a CSP lead, you will demonstrate all leadership responsibilities: create the future, build a team, develop people, manage performance as well as support the day-to-day business execution and management of the CSP team.What you will doLead a team of Preferred Success Customer Success Partners (CSP) within the regionEnsure team is successful at proactively engaging with their customers to drive success across contract lifecycleLead team of CSPs to implement, expand and scale business to drive long-term customer successSupport the success of direct reports by helping to identify development opportunities and supporting team members to achieve their goalsAssess the performance of the region to establish internal strengths and weaknesses, providing recommendations on the development of people and performance improvementEstablish an active feedback loop with CSPs to discover opportunities that contribute to further scale and collect and share best practices that can help the team growAct as primary point of escalation for customers account issuesDevelop and implement strategies and plans that drive customer outcomes; and thus, lead to customer renewing their subscriptionsMonitor SLA performance and maintain high level of customer satisfactionEngage with global teams to leverage expertise as needed throughout the customer lifecycleContribute to library of success plays and best practices to further grow SAP's ability to drive customer successAchieve operational and renewal rate goals across the teamCollaborate effectively with cross functional teams and leadersManage resources, ensuring business critical & innovative resultsBuild action plans and support operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the team and regionAccountable for annual goals established for team and regionInvolvement in and responsible for recruiting new hiresWhat you bringA professional and clear communication style with ability to collaborate at C-LevelHigh attention to detailAbility to successfully track, monitor and drive projects and initiatives across large teamsTake point in project and team discussions, and set clear expectations and next stepsAn ability to conduct research on unfamiliar topics by seeking relevant enablement and collaborating across teamsStrong presentation and analysis reportingEducation and Qualifications / Skills and CompetenciesFluency in English, Spanish, PortuguesePrevious Account Management experienceProven people management experience a distinct advantageStrong understanding of Preferred Success and Scale delivery an advantageExperience with successful collaboration with regional and global leadership teamsExperience in territory management & accountabilityStrong communication and negotiation skillsFlexible and adaptable approach to team and project management within a fast-changing delivery segmentExcellent governance and stakeholder management skillsDemonstrated strong customer success focus with empathy for customer & ability to build deep executive relationships and earn trusted advisor statusDemonstrated success in dealing with challenging and complex situationsStrong orientation to teamwork and collaborationExcellent listening, written and oral communication skillsProfileStrong LeadershipFacilitatorTrustMulti-taskerEntrepreneurialStrong communicatorConfident in managing up, down and acrossGood sounding board for othersProvide open, honest feedbackMeet your teamWe are part of the global Customer Success Management and Engagement team, focused on driving customer success at scale.
The regional LAC team works virtually and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures.We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve.
If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 400630 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.#J-18808-Ljbffr
