SD-WAN Operations ManagerPosition OverviewThe SD-WAN Operations Manager will be responsible for overseeing the implementation, design, and maintenance of all SDWAN infrastructure to ensure optimal performance, reliability, and scalability. This role is critical to the organization's success in meeting its global SD-WAN business objectives.Responsibilities: Develop, audit and enforce policies and procedures governing the use of SDWAN technologies, ensuring compliance with business goals and objectives as well as meeting security and best practices.Lead a small technical team to provide leadership, guidance, mentorship, and technical expertise.Maintain comprehensive documentation of SDWAN configurations, network topologies, and operational procedures.Continuously assess and optimize SDWAN performance to meet or exceed service level agreements (SLAs) and performance metrics.Implement traffic engineering and quality of service (QoS) mechanisms to prioritize critical applications and optimize bandwidth utilization.Lead incident response efforts, coordinating with cross-functional teams to diagnose and resolve SDWAN-related issues in a timely manner.Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.Generate regular reports on network performance, capacity utilization, and key performance indicators (KPIs) for management review.Provide training and educational resources to internal stakeholders on SDWAN technologies, capabilities, and best practices.Monitor and report on health and performance, ensuring that proactive measures are in place to detect early allowing for automatic remediation.Maintain relationship with vendor SDWAN technical, solutions, commercial and customer success teams, as well as management of vendor support and performance. Provide feedback and input into Steering CommitteeQualifications:Bachelor's degree in computer science, information technology, or a related fieldFluent in English (verbal and written)5+ years of experience in network engineering or infrastructure management, with a focus on SDWAN technologies.Must have proven experience in the application of network design, development and implementation techniques in communications systems that involve a variety of hardware and software suitesStrong network and security engineering knowledge, including BGP, OSPF, MPLS.Strong written and verbal communicator, able to engage within groups to help steer and lead the training and processes.Experience working with SDWAN solutions such as Versa, Cisco Viptela, VMware NSX, or Silver Peak Unity EdgeConnect.Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.Excellent analytical and problem-solving abilities, with a keen attention to detail.Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.Industry certifications such as CCIE, CCNP, or SD-WAN certifications are highly desirable.Working at Speedcast:At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you're in the right place.We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We're united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.Top reasons why people love working at Speedcast:Our global presence – you get to work with clients and colleagues all over the world, in every continentTalented teammates – your co-workers are the best and brightest in the industryIndustry leadership – be part of the latest advancements shaping the future of communicationsAbility to develop skills – work across departments to gain new skills and valuable experienceChoose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.Work on diverse projects – every day is different with our customers from a range of industries around the world
