Sea Logistics Customer Care

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
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Your Role**:Sea Logistics Customer Care supports customers by providing helpful information, answering questions, and responding to complaints.
They're the front line of support for clients and customers, and they help ensure that customers are satisfied with products, services, and features.
Sea Logistics Customer Care is accountable for maintaining excellent service for our internal and external customers.
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Your Responsibilities**:

- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Reporting (creating, refining and reviewing reports)
**Your Skills and Experiences**:

- Business ADM (Focused on foreign trade), Economic or Law University Degree
- Sea Logistics experience will be a differential
- English skills are preferred