Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart, Join us and become a Heartist.Job DescriptionMain Duties:AdministrationProvides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.Types, files and upkeeps all private and confidential matters related to the department.Sets up a systematic and efficient filing system, both for hard copies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.Prepares the relevant materials for all meetings attended by General Manager. Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.Prepares and circulates the minutes of the meetings.Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.Makes copies of correspondence or other printed matters.Prepares outgoing mail.Types, takes dictation and minutes, drafts letters, files and traces and composes correspondence.Monitors and maintains the proper appearance of the office area.Handles outgoing mails by courier.Makes and confirms appointments for the General Manager.Customer ServiceProvides assistance & support to internal customers in other departments as appropriate.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Greets visitors, ascertains nature of business, and directs visitors appropriately.Other DutiesAttends and contributes to all training sessions and meetings as required.Exercises responsible behavior at all times and positively representing the hotel team.Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.Ensures high standards of personal presentation and grooming.Carries out any other reasonable duties and responsibilities as assigned.Employee ResponsibilityAll employees to safeguard their health and safety, and the health and safety of others, in the workplace.Replacement and Temporary Mission:Be ready and responsible for any job, which may be assigned by the Management.Qualifications• At least Bachelor's Degree in any field.• At least 5 years' experience in executive secretarial work with multinational companies preferably in hotel industry.• Effective telephone communication skills, and above average proficiency in MS Office applications such as Word, PowerPoint, and Excel.• Above average fluency in English (written and spoken).Additional InformationYour Team and Working Environment:Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.Our Commitment to Diversity & Inclusion:We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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