We're C.H. Robinson, one of the world's largest logistics platforms, and we're looking for our next IMS and Risk Management Senior Analyst. Is that you? Are you detail-oriented, service-savvy, and a problem-solver? If so, this might be the perfect role for you. As an IMS and Risk Management Senior Analyst, you will be responsible for mapping, reviewing, and integrating organizational processes, procedures, and practices. You will manage continuous improvement projects through Agile and Hybrid methodologies, support certification management, handle insurance policies, claims, and risks, and identify critical actions related to quality, environment, and safety. Additionally, you will focus on enhancing internal and external customer experiences. A successful IMS and Risk Management Senior Analyst thrives in a fast-paced environment, finding swift resolutions to operational and documentation challenges. You'll be very hands-on with your tasks, working closely with different departments and external entities. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful IMS and Risk Management Senior Analysts go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management. Responsibilities Maintain Operational Excellence: Control occurrences by analyzing root causes and action plans within the quality system, and guide other areas for correct execution. Coordinate the Risk Management Agenda based on the AEO Program and other certifications, including process integration analysis and evidence gathering for certification maintenance. Conduct risk analysis, surveys, and record findings in the system. Support departments with risk treatments in the system. Plan and execute internal, external, and supplier audits (AEO, ANVISA, ISO 14001, ISO 9001, ISO 45001). Structure and review documentation and policies in accordance with standards and control procedures, and keep AEO and IMS documentation updated. Manage and control all C.H. Robinson Brazil's insurance policies, including negotiations, approvals for hiring/renewing policies, and premium payments. Handle claims management, from investigation and procedure analysis to policy triggering, conversation guidance, indemnity payment process, and claim closure. Support the implementation of process review and continuous improvement projects in all company departments. Identify trends and best practices related to management systems and the AEO Program. Facilitate Relationships: Collaborate with international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution. Build great relationships with internal and external customers, providing timely responses and follow-up on issue resolution. Conduct insurance and IMS lectures/training and support on internal ESG programs coordination (events, sustainability, recognition programs, social actions). Qualifications Minimum Requirements: Bachelor's degree in Business Administration, Quality Management, Environmental Engineering, Production Engineering, or a postgraduate degree in IMS, Insurance, Risk Management, or Compliance. Advanced English level. Experience in AEO Program implementation and/or maintenance. Knowledge of ISO 9001:2015, 14001:2015, 31000:2018, and 45001:2018. Knowledge of quality tools. Experience in mapping and process improvement. Desirable Requirements: Intermediate Spanish level. Advanced Excel level. Experience in Contracts, Claims, and Insurance Policy Management. Experience in Lean – Six Sigma. Knowledge of Project Management. Experience in Agile Project Management. Experience in GHG inventory or emissions calculation. If this sounds like the job for you, let's talk! We can't wait to hear from you! Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process. Your Health, Wealth, and Self Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits: Private Medical Insurance Dental Insurance Life Insurance Paid Time Off to Volunteer in Your Community Meal/Food Vouchers Daycare Allowances Child Birth Credit Equal Opportunity Statement: C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
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