Senior Customer Solutions Manager, Customer

Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
- 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects
- 7+ years' experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Ability to communicate fluently in Portuguese+English in technical and business settings (verbal and written).
- Bachelor's degree in Science, Technology, Engineering, Math ("STEM" majors) or equivalent experience (Computer Science preferred)
- Direct experience implementing AWS services
- Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
- Superior written and verbal communication skills
- Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
- Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Strong listening skills; demonstrated ability to ask effective questions
- AWS or other cloud certifications
- PMP and/or SCRUM/Agile, SAFe certified
- Strong organizational and troubleshooting skills with precise attention to detail

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.