Senior Delivery Manager - Ad Sales

Role: Sr. Delivery Manager - Ad Sales
Principal Responsibilities
Manage the overall performance and governance of the Statements of Work (together with Vendor Account Manager)
Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases
Establish the Service Provider infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Coordinate with Airbnb as needed. Install all Service delivery processes and Service Level reporting mechanisms
Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement
Drive Operations teams to deliver continuous improvement and productivity/quality gains
Flag and escalate business risks timely to client
Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes
Developing and implementing new processes or procedures to improve efficiency or quality of service
Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention
Conducting regular meetings with clients to ensure satisfaction with service standardsCritical Skills Required
Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Very strong level of English, both written and verbal
Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
Adaptable and energized by a fast-paced environment
University Graduate or above
14+ years of experience in operations in Social Media industry
7+ years of people management experience, including managing leaders, and a strong desire to develop team members