Senior Forwarding Agent - Ocean Import/Export Logistics Coordinator

.C.H. Robinson is looking to fill a Sr Global Forwarding Agent role. In this role you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.The Senior GFA is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They can influence the process of shipments from beginning to end and take ownership for their work. DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational Excellence:Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.Create, maintain, and update shipments in Navisphere, ensuring accurate dataProvide complex quotes based on needs of networkCoach and train others on pricing strategiesProvides track and trace service to customers and generates shipment documentsEnsure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc