What We Do:
As the world's number 1 open source HR software, we know we have a strong product. With over 3 million global users, we are looking to expand our client base. We have built software that is both easy to use and easy to integrate with other best-in-class solutions. Each member of our team rallies around the belief that our customer's success is our success. We exercise this belief by always being valuable, relevant and consistent in everything that we do.
Few of our clients ...
What Our Software is for?
OrangeHRM is a platform for Human Resource professionals to manage and optimize employee information in one central system, so that this information can be fully leveraged by all company stakeholders.
A Day in the Life of Our Team:
We ensure our customers get the best value from our software. We train them on its use, configure the system to match their business requirements, and find innovative solutions to real-world problems.
Key Responsibilities
Gather business requirements and configure our software to meet business needs.
Deliver online user training in English on the OrangeHRM software.
Engage with customers to troubleshoot and diagnose issues.
Contribute to user guides and software documentation.
Become a trusted advisor for our clients and advocate for their needs within OrangeHRM.
Handle multiple projects simultaneously and efficiently.
Prepare project plans, meeting minutes, and status updates to deliver projects effectively.
Aid the sales organization in pre-sales activities to win new business.
What We Are Looking For
Dynamic, self-motivated individual with a can-do attitude and an outgoing personality
Fluent oral and written communication in English.
Excellent presentation skills.
Strong knowledge of the MS Office Suite.
Diploma or Degree in Information Technology.
Passion for helping people understand and use technology effectively.
Domain knowledge in Human Resources Management is an added advantage.
Senior-Specific Responsibilities
Lead complex implementation projects and mentor junior team members.
Develop and implement advanced strategies and solutions for software configuration.
Act as a senior escalation point for critical implementation issues.
Drive continuous improvement initiatives in implementation processes and best practices.
Collaborate with senior stakeholders to align software solutions with business goals.
Oversee the performance and development of the implementation team.
Provide strategic insights and recommendations to enhance implementation efficiency and effectiveness.
Qualifications
5+ years of experience in software implementation, preferably in HR software.
Proven track record of managing and delivering complex implementation projects.
Strong leadership and mentoring skills.
Advanced problem-solving abilities and strategic thinking.
Experience collaborating with senior stakeholders and managing high-level client relationships.
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