Senior It Technical Support Specialist

Join the Netsurit Universe! Netsurit is not just a company, it's a universe of opportunities! As a leading IT service provider, we're committed to empowering businesses with cutting-edge technology solutionsWe are seeking an experienced Senior IT Technical Support Specialist to join our team at Netsurit.Key ResponsibilitiesJob OverviewSupport end-users and assist with escalations. Manage VIP support and ensure procedures are followed.Manage the network and IT infrastructure.Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.Manage and mentor IT consultants in the Internal IT team.Plan and manage IT projects.Report on service metrics.Responsibilities and DutiesVM Server Management via MS Hyper-V & Failover ClusteringManagement of DELL Storage SAN & VRTXDELL Hardware Support – Servers /Notebooks /DesktopsBackup Management – ArcServe & StorVault (E-Vault), Veeam.LAN Management – Cabling and switching (DELL)WAN Management – FireWALL (SonicWALL & FortiGate)Configure and maintain wireless technologies (Ruckus)3rd Party Software Support (Quotewerks, GP etc.)Certified on Microsoft 365 Suite /Azure Administration & ManagementSecure Baseline setup of Workstation / ServersN-Central Network Monitoring Suite – Remote Assistance, Patch & AV Management of Workstations & ServersIntune management and device enrolmentEnsuring network devices and servers are patchedMimecast Email Filtering service managementTP /VC Equipment (Boardroom) Management /AdministrationEnd User Information Security Training (KnowBe4)Incident management, problem management, resolving service requests, and applying change management where necessary CCNA and relevant Security certification will be advantageousKey SkillsStrong planning, organizing, and monitoring abilitiesAble to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clientsService Desk Management skills and leadership /mentoring capabilitiesAttention to detail, organization, and client operations.Strong customer focus and experience in recognizing business needs and solutionsRobust communicationTroubleshooting and problem solving Strong documentation skillsAbility to work without supervision