We're looking for a talented and passionate Senior Manager Sales Engineer , to join CAF's to join CAF's team. The Senior Manager Sales Engineer , is accountable for building the team, processes and tools necessary for Caf's technical pre-sales and implementation stage while contributing to a world-class customer experience. You will be responsible for overseeing the technical aspects of the sales and implementation process, deeply understanding each customer's needs and proposing a solution based on Caf's products and capabilities. You will work closely with the sales and products team to develop and implement strategies that drive revenue growth and customer satisfaction.This position has high visibility from the Leadership team and is key to support Caf exponential growth. What you'll do Lead the team that are responsible for the technical sales (pre-sales) and implementation (pos-sales) phases of all Caf's customers; Act as Sales Engineer for complex major deals being the customer advisory by deeply understanding their flows and proposing Caf solutions on top of them; Conduct detailed product demonstrations, highlighting the technical advantages of CAF solutions and help the customer choose the best solution to solve their problem; Become a trusted advisor and technical authority to clients, from technical staff to C-suite executives; Work closely with product team to support on the backlog prioritization based on customer and business needs; Coach 5 to 10 skilled Sales Engineers; Provide technical consultations and responses to RFPs and RFIs; Stay up-to-date with identity and fraud prevention trends and emerging technologies; Manage the process of responding to technical questionnaires, involving internal teams such as Engineering, Security, Legal, etc. What you'll need At least 5 years of experience as sales engineer and/or product management; Have a deep understanding of Caf's product. It is necessary to know exactly what it can and can't do; You can roll up your sleeves and "do" the detailed work as well as lead teams to do so; Can easily articulate complex product requirements to a diverse set of audiences; Thrive in a fast paced, start up environment where change is constant and scalable growth without compromising quality is our objective. You will have the ability to share examples of how you have streamlined or implemented structures and roles that boost speed and efficiency, improve customer outcomes and drive employee satisfaction while supporting rapidly shifting business demands; You enjoy public speaking, and will proudly represent Caf at industry events, speaking engagements, and high profile customer & prospect meetings; Servant-based leadership. You embrace this philosophy and will drive a culture of ownership, accountability and well being for your team. You believe that by putting our people first, and driving performance in a supportive way leads to customer success; Teamwork makes the dreamwork. You are a natural born collaborator and partner. You see the success of the team as your own personal success; Be customer obsessed - candidate is there to solve real life problems. Recognize that you are here to design and implement solutions that solve customer needs in a near frictionless way; Technical acumen with the ability to understand and explain complex technological solutions like APIs (REST) and SDKs (Android, iOS, Flutter, React Native, Web, and Ionic); Best practices on project management; As this is a global role, fluency in English and Portuguese are essential. More about you Professional proficiency in Spanish (high-growth markets); Experience in the identity/fraud prevention industry. About CAF We exist to ensure that no one impersonates anyone else. We are experts in identity and face identification technology, being part of the validation and onboarding processes of banks, fintechs, e-commerces, insurers and many others companies. During 2021 our team grew more than 400% and in 2022 we are already expanding our operation to the US, Canada and also the UK. We face the challenge of consolidating ourselves as the best digital identity company in the world. For that to happen, we are looking for people who are committed and capable to help us achieve these results. Equal Opportunity & Affirmative Action CAF believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Diverse candidates are encouraged to apply. We are committed to maintaining a diverse workforce and an inclusive work environment. CAF will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We should provide an environment free of discrimination to our associates, customers and members.
