Career Area: Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.IT IS YOUR TIME!Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.If you are looking for personal and professional growth in a company with an inclusive culture, which seeks equity, respects differences, and believes in people's potential, this is the right place. We consider candidates with disabilities and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality, and sexual orientation.What you will do:Consulting dealers in developing commercial, organizational, implementation, and operational strategies that increase product support performance in parts and technology and meet customer business needs.Supporting dealers on information systems including advantages and shortcomings for dealer operations.Serving as a dealer advocate in implementing Caterpillar policies and practices.Improving dealer capability and efficiency through training and communications.Work closely with regional commercial teams on early engagement with technology customers to ensure alignment for change enablement activities.Consulting customers in lessons learned experienced by Caterpillar, Customers, and Dealers from previous technology deployments.Conducting site assessments for technology customers and collaborating with each customer to design an effective change enablement plan.Administer customer satisfaction assessments.Directing development and continual learning through experience and staying abreast of technology changes.What you will have – Skills:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Basic Qualifications:Bachelor's degree.Advanced English and Portuguese.Knowledge in project management, consulting, technology implementations, training, and/or dealer support.Top Candidates will have:Graduation in Psychology, Organizational Leadership, Mine Engineering, Business Management, and/or equivalent.Knowledge in MineStar products.Advanced Spanish.Travel: Extensive travel up to 75% of working time.Some of the offered benefits:Medical planDental planMedicines reimbursementGympassPsychological, Legal, Social and Finance Support ProgramPrivate pension planProfit shareMeal assistanceChristmas basketTransportationLife and personal insuranceExtended maternity and paternity leaveEmployee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)Posting Dates: November 20, 2024 - November 27, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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