Career Area: Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.IT IS YOUR TIME!Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respects differences, and believes in people's potential, this is the right place.What you will do:Improve dealer and customer performance with MineStar products by developing and implementing action plans.Consult with dealers in developing strategies that increase product support performance in parts and technology.Support dealers on information systems for operations.Serve as a dealer advocate in implementing Caterpillar policies and practices.Improve dealer capability and efficiency through training and communications.Work closely with regional commercial teams on early engagement with technology customers.Consult customers on lessons learned from previous technology deployments.Conduct site assessments for technology customers and design effective change enablement plans.Administer customer satisfaction assessments.Direct development and continual learning through experience and staying abreast of technology changes.What you will have – Skills:Customer Focus: Knowledge of customer needs and satisfaction as primary considerations in all business decisions.Consulting: Knowledge of techniques for providing technical or business guidance to clients.Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.Basic Qualifications:Bachelor's degree.Advanced English and Portuguese.Knowledge in project management, consulting, technology implementations, training, and/or dealer support.Top Candidates will have:Graduation in Psychology, Organizational Leadership, Mine Engineering, Business Management, or equivalent.Knowledge in MineStar products.Advanced Spanish.Travel: Extensive travel up to 75% of working time.Some of the offered benefits*:Medical planDental planMedicines reimbursementGympassPsychological, Legal, Social and Finance Support ProgramPrivate pension planProfit shareMeal assistanceChristmas basketTransportationLife and personal insuranceExtended maternity and paternity leaveEmployee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)Caterpillar reserves the right to change or modify benefits at any time. Benefit eligibility may vary by position and location.The Recruitment & Selection area emphasizes that it does not use personal emails to contact candidates. Available vacancies are only advertised through the company's official channels. The company does not request any type of payment for the selection process.Posting Dates: November 20, 2024 - November 27, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our Talent Community.
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