The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.About the RoleThe Remote Brazil Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. This role has the special opportunity to be the first renewals manager on the Miro team located in Brazil and lead the gross retention effort. You will be both part of the LATAM Miro team as well as be part of the larger North and South American renewals team.What you'll doOwn the renewal process from initiation to closeInteract directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and processCollaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunitiesDefend and improve customer retention metricsSuggest improvements to current processes/workflows and work cross-functionally to implement and enableWork with our distributed team to produce an extraordinary customer experienceMaintain an accurate 120-day forecastWhat you'll need3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accountsNegotiating renewals with customer on price, license count product offering and license modelCourageous communicator: Comfortable speaking with customers on all levels, from procurement to executivesCollaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teamsChange agent: Quick learner and can work effectively in a fast-paced and evolving organizationDetail and process orientedWhat's in it for youCompetitive equity packageWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerOpportunity to work for a globally diverse teamAbout MiroMiro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.Application ProcessTo apply, please submit your first name, last name, email, resume/CV, cover letter, LinkedIn profile, and indicate if you have Portuguese fluency.Hiring Process30-min interview to discuss your relevant skills, perspective on resilience, experience, and motivation to join Miro.Interview with the hiring manager to assess your experience and fit for the role.Skill assessment through an interactive presentation based on a case study or business problem.Meet cross-functional stakeholders to evaluate alignment with Miro's values and culture.
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