Sobre a vaga Come to one of the biggest IT Services companies in the world!!
Here you can transform your career!
Why to join TCS?
Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.
The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Senior Service Delivery Manager who wants to learn and transform his career.
In this role you will: Responsible for management of work teams and IT infrastructure projects, quality of service assurance, reports and indicators (KPI), budget administration and deliverables management.
Measurement of SLAs agreed with the business.
Systems engineer or technologist, in computer science or related, with experience in management of work teams and IT infrastructure projects, quality of service assurance, reports and indicators (KPI), budget administration and deliverables management.
Measurement of SLAs agreed with the business, previous experience with outsourcing operation with more 4.000 hosts and 5.000 endusers.
Previous experience with infrastructure operation including AMS / Security support Good communication with executive level and technical areas internal/external Guidance to conduct team with 100 FTE´s in different location Knowledge to read SLAs and promote plan action for fix deviations Experience with local/offshore coordination for incidents/ requests/ changes Maturity to understand critical situation for scalation Experience with automation (ML, scripts, GenAI, Ansible, Terraform, IVR) to improve operational efficiency.
Leading this process and how to bring benefits in operation.
Ideal if you have: Advance/ English.
Good to Have: Required Experience: • previous experience in industrial sector • previous experience with Customer or similar • good knowledge for infrastructure/outsourcing to combine different skills to provide best operation • to be always interested in to improve performance to create champion team.
• softskill to keep always team motivated and engaged Technical background from two or three areas: SAP Basis, Oracle Database, Windows/Linux, Cisco, Palo Alto, Tethris, forcepoint, proofpoint, O365, Wlan/Lan, WAN, Datacenter, field services, Service Desk Operation What do we offer?
TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity.
This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.
All our opportunities are based on these principles.
We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.
Come to be a TCSer!
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