Senior Store Manager Ixopo

RESPONSIBILITIES AND DUTIES:
Overseeing overall operation of the restaurant/take-away
Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
Overseeing and managing stock control, purchasing, and orders
Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away
Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
Managing staff including discipline and work rosters
Working within a team and driving the restaurant/take-away forward
Ensuring compliance with health and safety regulations
Ensuring daily opening and closing procedures are conducted at the store
Implementing marketing activities to ensure that promotion and incentive programmes are introduced at the store
Managing customer service relations, handling complaints, and ensuring they are addressed within the required time frame
Ensuring training programmes are in place for staff development and conducting regular structured staff meetings at the store
Leading recruitment and selection, training, and monitoring the performance of the team in the store to increase productivity and profitability
Conducting performance evaluations of staff
REQUIREMENTS:
Restaurant and Fast-Food Service experience.
Minimum 3 years related experience required
GAAP experience and knowledge - Advantageous
Management skills
Organizational skills
Customer service and good verbal communication skills
Problem-solving skills

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