Senior Store Manager Ixopo

RESPONSIBILITIES AND DUTIES:Overseeing overall operation of the restaurant/take-awayEnsuring quality standards of food and PEDROS Standard Operating Procedures are maintainedOverseeing and managing stock control, purchasing, and ordersDealing with customer complaints and maintaining customer service levels of the restaurant/take-awayMaximising profitability and meeting sales and GP% targets, including motivating staff to do soManaging staff including discipline and work rostersWorking within a team and driving the restaurant/take-away forwardEnsuring compliance with health and safety regulationsEnsuring daily opening and closing procedures are conducted at the storeImplementing marketing activities to ensure that promotion and incentive programmes are introduced at the storeManaging customer service relations, handling complaints, and ensuring they are addressed within the required time frameEnsuring training programmes are in place for staff development and conducting regular structured staff meetings at the storeLeading recruitment and selection, training, and monitoring the performance of the team in the store to increase productivity and profitabilityConducting performance evaluations of staffREQUIREMENTS:Restaurant and Fast-Food Service experience. Minimum 3 years related experience requiredGAAP experience and knowledge - AdvantageousManagement skillsOrganizational skillsCustomer service and good verbal communication skillsProblem-solving skills
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