Job Title - Senior Telephony Solution Engineer Job Description OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans.
Our customers turn to us every day-online and at over 1,400 branches in 44 states-to help them take control and improve their financial lives .
It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
Overview We are seeking a Senior Telephony Solution Engineer to join our team in Evansville, IN and support the end-to-end delivery of Contact Center Voice Technology solutions.
You will help develop and execute against our Interactive Voice Response (IVR) and Auto Dialer design.
Responsibilities .
Resolving issues with the Avaya systems on site .
Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services .
Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages .
Responsible for day to day adds, moves, changes, and user troubleshooting; .
Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations .
Monitors ticket queues to ensure customer tickets and service requests are promptly addressed .
Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh ADDITIONAL INFORMATION: HYBRID Position - ONSITE 3 days per week .
Candidates must live within a commutable distance to Evansville IN, Baltimore MD, or Charlotte NC.
NO FULLY REMOTE CANDIDATES WILL BE CONSIDERED.
This is a possible contract to hire position.
Skill/Experience/Education Mandatory Skills Requirements .
Bachelor's degree in Network, Engineering, or Telecommunications.
Years of experience can serve as education experience as well.
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Can be available 24/7 or able to respond within a 4 hour period if needed .
7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms .
5+ years with Avaya Communication Manager.
Versions 5.2.1 and above is preferable.
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Avaya certifications preferred: ACA or ACIS or ACSS or Client or ACE or ACSA .
Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server .
Demonstrated experience on Avaya SM/SMGR/Client .
Proficient in installation and configuration of Avaya Systems .
Good understanding of Avaya architecture and design .
Design experience on Avaya Unified communication products .
Experience with other Avaya appliances, i.e.
Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent .
Excellent customer service skills, highly motivated, self-starter .
A thorough understanding of how to troubleshoot Avaya problems Desired Skills .
Bachelor's degree in Network, Engineering, or Telecommunications.
Years of experience can serve as education experience as well.
Skill Matrix No records found Additional Requirements No records found Shift First Shift