For a world-leading technology and cybersecurity company in the USA, we are looking for a SENIOR SASE CYBERSECURITY NETWORK ENGINEER.The company is future-oriented with cloud technology that is transforming the way people and organizations operate.Its mission is to be the preferred cybersecurity partner, protecting the digital way of life. It helps address the world's biggest security challenges with continuous innovation that leverages the latest advances in artificial intelligence, analytics, automation and orchestration.By offering an integrated platform and empowering a growing ecosystem of partners, it is at the forefront of protecting tens of thousands of organizations across clouds, networks and mobile devices.Mandatory requirements for this position:BS/MS in Computer Science, Electrical Engineering, Computer Engineering or any Graduate with related technical experience.English: C1, at least. Spanish: B2, at least.Minimum 5 years in relevant work experience in pre-sales, post-sales, technical support, consulting or similar rolesMinimum 5 years working with networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. Minimum 3 years working with SASE - (secure access edge) -architecture and value proposition.Minimum 2 years with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).Minimum 2 years of experience with Linux (including BASH and Python scripting).Minimum 2 years with a proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions. Duties: As a Customer Success Engineer within the EMEA & LATAM SASE team, you will be part of a business-critical capability to enable our customers' secure environments across the LATAM region. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.You will be the frontline defense against the world's most pressing cybersecurity challenges. Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives.Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations. Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.Serve as a customer advocate in influencing product roadmap and improvements. Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needsBe a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time. Key success metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.With customers based across LATAM there will be a need at times to visit them for face to face meetings. These include meetings such as customer kick off meetings, business reviews (usually quarterly), etc. However, these usually depend upon the needs of the customer and so for some accounts there may be no travel required, and for others it could be once per quarter, although travelling every quarter is unusual. What soft skills do you need to perform in the role?Ability to communicate technical details to a non-technical audienceExcellent organizational and time management skillsSelf-starter, self-directed and independent thinkerAbility to multi-task and work in a fast-paced environmentWhat benefits will you have when you join the company?Good compensation package, commensurate with your training and/or experience.Multicultural approach: permanent contact with clients and team in different countries of the Americas.Continuous training and updating in terms of technology.Vouchers, which you can redeem to do certification courses.Good growth opportunities. If you think this could be a position for you, we want to meet you!Thank you for applying and have a nice day.
