Senior User Assistance Developer - SAP AribaAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do Craft User-Centric Content: Create, design, and test user assistance content for WalkMe that guides and empowers users to be successful with our solutions.Collaborate Cross-Functionally: Work closely with UX designers, product managers, and developers on how to best integrate that content into the user experience, exchanging feedback on structure, interaction design, and assistance needs.Maintain Content Quality: Regularly update content to ensure it remains accurate, relevant, and aligned with evolving product features and business goals; proofread and edit content for usability, readability, and linguistic correctness; support UA team members in planning, implementing, and coordinating their WalkMe content.Champion Content Best Practices: Advocate for and implement content standards and best practices for WalkMe; participate in projects to improve UA tools, processes, and content.The Role As a Senior User Assistance Developer, you will work closely with stakeholders in different roles in SAP Ariba (Procurement) applying agile principles to ensure timely delivery of relevant User Assistance deliverables, with a strong focus on in-app help, specifically WalkMe. You'll also work on multimodal delivery (videos, interactive graphics, etc.) and are encouraged to use AI technology.
What you bring Minimum of several years of experience in content design, UX writing, and user assistance, ideally as a UA developer at SAP.Ideally first-language proficiency in English or excellent written and spoken English.Excellent writing and editing skills with a focus on clarity, consistency, and user-centric content, and a strong ability to simplify complex information.Experience in creating and publishing UA deliverables, especially in-app help content, and experience with DITA CMS.Strong organizational skills, with the ability to meet tight deadlines, deliver on time, and ensure high quality in a fast-paced environment.Flexibility and a readiness to communicate with team members and to participate in knowledge transfer.A keen eye for detail and a passion for creating truly engaging and helpful content to meet our users' needs.Meet your team We are a team of diverse colleagues collaborating across countries and time zones to bring the very best in User Assistance to all SAP Ariba users.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 413223 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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